FAQ
All of the blanket and crib set designs at Bug and Bean are designed in house. When you send us your order we will send a proof of design within 1-2 business days. Those designs are then sent to a professional textile printing company using an immersion dye process. Once received, your item is handmade paying close to the little details that matter. Nursery decor and apparel is either manufactured by Bug and Bean or by one of our partners. Please see details for each product in the products 'about' section. Items are shipped within 2-6 weeks depending on shipping option.
Where are you located?
We are located in the very beautiful Ottawa Valley in Ontario, Canada. Our smooth minky blankets, muslin swaddles, wood decor items, and paper flowers are processed and manufactured out of our facilties in Ontario.
Our plush minky, duvet sets, pillows and jersey fabric options are manufactured at our production facility in Oregon.
Our knot pillows, macrame items, canopies and limited other items are manufactured overseas at our production facility.
How long will it take to receive my order?
All custom items are made to order.
Orders with name personalization are designed and ordered on an individual basis. Production time for custom items is 4-6 weeks. Shipping times are in addition to the production timeline, and can vary depending on where the items are being shipped.
Can I rush my order?
Unfortunately rush orders are not available at this time due to COVID-19 restrictions on shipping.
Where do you ship?
Bug and Bean ships worldwide!
Any duty/customs fees are the responsibility of the customer. These fees are put in place by your country of residence and are not determined by Bug and Bean. Please ensure the address you provide is correct.
My order was lost in transit- What can you do?
Once your item has shipped, you will be provided a tracking number for your parcel.
If you have not received your item within 21 days of receiving your tracking number, please contact Bug & bean customer service at info@bugandbeandecor.com so that we may follow up. During this window, a reorder or refund can be processed if deemed necessary.
If the shipping time has exceeded 21 days and you have not reached out to follow up within that time frame, only store credit will be offered as compensation for the lost item.
If the package is listed as ‘Delivered” when following up with your tracking number, you must contact your local post office for further assistance.
Do you donate?
Yes! We have partnerships with The Darling Home for Kids and use our Snuggles That Give Back campaign to raise funds for this wonderful facility. Additionally, 20% of profits from our rainbow collection go to the Sunnybrook Hospital in Toronto. We donate directly to their Pregnancy and Infant Loss Awareness Network to assist families with the struggles of infant and pregnancy loss.
Can I change my order?
Unfortunately, due to the custom nature of our products - once your order is place it cannot be changed. We will not be able to accommodate any changes or refunds once payment is made. If there is a manufacturers error it will be corrected promptly, free of charge. Please ensure all names are correct as we will print exactly what you provide for your design.
Can I preview my design?
Our website allows you to instantly preview what most of your designs will look like! Once submitted, the design will be tweaked for best fit. A .jpg proof will be sent for your approval within 1-2 business days of order placement. Once you approve your design the turnaround time begins.
How big are the blankets?
Yes! We have two sizes available with intent to expand into other sizing. Our Snuggle size is perfect for a car seat or stroller. Our Little One size is the perfect size for couch snuggles and fits a crib mattress easily!
How do I wash my item?
All Bug and Bean products should be washed with a phosphate free detergent. Minky blankets should be washed in cold or warm water and tumble dried on low. Other products specify washing instructions on their product page.
Do you do fundraisers and collaborations?
Absolutely! We love a good collaboration and participating in local fundraisers! Please contact us below with any requests
How do we contact you?
We love hearing from you! Please send any questions, comments or requests using the format below or to info@bugandbeandecor.com